The Experience – Modified for COVID 19
We Love What We Do
We love what we do and are committed to giving first-class customer service. We will treat you as our most important customer. We will go flat out to create a remarkable experience for you.
But COVID-19 has changed the way we do things for now.
Our priority is the safety and wellbeing of brides-to-be, prommers and staff in the face of the pandemic. For as long it takes, we will keep up with the latest guidance from the UK Government and will continue to adapt to stay on top of the challenges.
– SBB COVID Compliant Appointments
– Everything by Appointment
Until further notice, all visits to Sarah Belle Bridal are by appointment only. Sadly, for now, you can't come in unannounced to have a look around the store.
We are limiting the number of attendees at all appointments to three people plus one staff member. So, Brides-to-be and Prommers may have two guests with them.
– Arrive On Time
We ask that you arrive precisely on time. We need time between appointments to prepare for the next. If you are late we may have to reschedule. If you are early we may have to ask you to wait.
- By all means, if you have arrived early and are safely parked nearby, do call us. We can let you know how ready we are for you.
- By the same token, if you are running late, call us with an ETA, and we will see what we can do.
– Face Masks to be Worn
We request that everyone arrives for appointments wearing an effective face mask. As you know, this is a UK Gov mandate for now.
– Safety Questions
We will ask you and your guests if, in the last 14 days:
- If you have been in contact with anyone that has tested positive for COVID-19
- If you have experienced any Covid 19 symptoms:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
– Hand Sanitising
We have several hand sanitising stations around the shop and fitting rooms. Please use the one by the door as you enter the store. Thereafter, go ahead and do it again as often as you see fit throughout the shop.
– Social Distancing
We require that everyone at the appointment practise 'social-distancing'. We have enough room in the shop to allow that. We will make a sensible exception for one of the guests to help you with dressing. zipping up, buttoning. It makes most sense if the helper-guest lives in the same household as you.
– Serious and Fun
It all sounds serious and quite strict. And, to be honest, it is and it needs to be!But, we all tend to be at our best when we are up against it! So, we can have some fun too and make your special dress shopping experience memorable and happy.
We are investigating how best to get your experience on line as it happens so that you can share it with a wider gang of friends and family. We plan to have this up and running soon.